A snippet about the three that work for RRS.
Rachel Shute: Owner, CEO
Daniel Lofts: Operations Manager
Sally Payne: Senior Support Worker
Business owner here! Wow. 2 years! I was at uni trying to decide what business was needed for the disabled community in my town. I studied Special educational needs and disabilities from 2022 to 2025. Since university ive done refresher training in first aid and epilepsy and will continue more courses to better the clients and I.
Im autistic and can relate to other disabled people in so many ways and that makes me great! My background is also in disability care, elderly care and with children, from babysitter to running Beaver Scouts. Loved all my jobs, but with being autistic i needed my own routine.
Going to university and meeting people and doing w/e in SEND schools has really grown my confidence. Alongside my degree i have got childcare level 3, health and social care level 3 and youth work level 2. As dementia is also a massive part of my background, which can be very disabling too, im happy to continue working in that field. Im happy to work with any age group as long as they enjoy my active silly sweet personality, my cats if they come to my house and fitting a cup of tea in as much as possible.
Im currently getting round by bus or bike BUT im learning to drive! Finally!
Daniel: I saw potential in Rachels business as a previous self employed worker. When i left school i trained as a plumber. I was a plumber for many years in between having children. I have had other random jobs but my main career so fars plumbing. My latest contracted plumbing job stopped abruptly for personal reasons and shortly after I met Rachel. I became her handyman and decorator and grew my confidence again to get back into work ber 2024). I had an eye for detail and designed her an office. Then, as Rachel saw potential in me, she hired me to do admin stuff, voluntary at first (September 2025). Eventually i became Operations Manager. I've also done some gardening and handyman jobs for the clients too. I will continue to do plumbing, gardening and handyman jobs around my main role.
Sally: (part time & a driver)
I work as a Senior Support Worker for Rachel's Respite Service. I met Rachel in 2025 when we worked together at a SEND establishment and shared our ideas on best practice for supporting vulnerable people. We discovered we had a similar outlook on life and I am now happy to be a part of RRS and the future development of the company.
I have a 38-year history of working professionally with children and adults in a client-centred manner, both in the statutory and private arena, including support and assessment of parenting with children from birth, and experience of supporting end-of-life care. I also have lived-experience of caring, daily, for a number of family members. I am well-practiced in providing therapeutic, dynamic, individual and family support both in people’s homes and in the community. This can involve teaching new skills and helping implement new ideas to the family environment. It also means, most importantly, recognising the client’s experience; and this, in turn, can help support decision making regarding their ongoing care and any relevant planning needed around this.
My relevant training and qualifications include: BA (Hons) Social Work; BSc (Hons) Psychology; Dialectic Developmental Psychotherapy - Level 1; NVQ level 3 In-service Course in Social Care; Safeguarding Level 1 & 2; Child Sexual Exploitation Awareness; Child Mental Health Awareness; Autism Awareness.
My previous employments include: Supervising Social Worker, in Private Fostering; Senior Social Worker, in Child Protection for Local Authority; Residential Support Worker, in L.A. Children’s Homes, Secure-Residential and Crisis Intervention - community/peripatetic; Specialist Teaching Assistant with teenagers, community and classroom based; Teaching Assistant in SEND School, working with children with autism, ADHD, developmental trauma, epilepsy, and sensory and physical limitations.
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